ORDERS

Our current shipping lead time for in-stock items is 5-7 days. Pre-order items are available to order with a 4-8 week lead time. You can refer to your confirmation email to view the lead time for your order. Orders are shipping within the provided lead time, and your order may not show as processed until the item is ready to ship. Please allow 48-72 hours for carriers to scan your shipment in their system for tracking updates.

We are currently processing all orders within 3-5 business days for in stock items. If your order has backordered items it will not show as “Processed” until all items are allocated and ready to ship.

PRODUCTS

Yes! We accept pre-orders. It is currently a 4-8 week lead time for pre-orders.

This is dependent on the amount of signups vs. the amount of product available. All emails are sent in the order they are signed up for, and if you didn't get one you're still on the list and now closer to the front of the line. As well as, double check with a representative if you entered a valid email address.

RETURNS

We are unable to accept returns after the product has been delivered to you or installed. If there is an out-of-box problem or an operating issue occurs during installation, the installer will fix the issue or one of our technicians will be able to assist you. Roze Fitness takes pride in assuring that your new equipment is in perfect working order at the conclusion of the delivery and installation. If the technician deems the product to be inoperable, Roze will replace the defective unit or pieces. receipt or proof of purchase.

info@rozefitness.com or give us a call at (916) 250-1246. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


You can start the return by emailing us at info@rozefitness.com

or give us a ring at (916) 250-1246. We are happy to help!


Please allow up to 3-14 business days for your refund to reflect on your statement.