Refund policy


If you have made a pre-order with us, first we would like to thank you. Second each item description has an estimated wait time. YOU CANNOT request a refund or cancellation with pre-ordered items.

Thank you.

Once-Your-Order-Has-Shipped Cancellation: If you cancel your order after it has shipped from our warehouse, but prior to delivery and installation to you, we will refund the cost of the equipment, but not the cost of shipping. To cancel your en-route order, you must contact a Roze representative to discuss. 

After Delivery Returns.

After Delivery Return: We are unable to accept returns after the product has been delivered to you or installed. If there is an out-of-box problem or an operating issue occurs during installation, the installer will fix the issue or one of our technicians will be able to assist you. Roze Fitness takes pride in assuring that your new equipment is in perfect working order at the conclusion of the delivery and installation. If the technician deems the product to be inoperable, Roze will replace the defective unit or pieces. 

For further questions contact us at: if there is additional steps we need to take, one of our reps will reach out to you with further instructions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Certain area zones are exempt to free shipping from the third party 

Unfortunately, we cannot accept returns on sale items or gift cards.


Roze takes pride on delivering one of the highest-rated customer service in the industry. Do you need help with an existing Roze product? Help is just a phone call away by calling 1.916.250.1246 or contact them via email: